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Understanding user management

Profiles & rights

In order to protect your database from unwanted download or data deletion, Splio provides several user permission profiles. Once you are granted access to your universe, you will be able to invite new users by clicking the arrow next to your name and then Users. Admins responsible for a universe are usually the first users invited by the Splio teams.

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We have listed below the different rights associated with each profile👇

 

Admin

Stats

User

Creative

Data

 

 

 

 

  • Modifying Contacts (fields values, loyalty program subscription, loyalty points attribution, rewards attribution)

✅

 

✅

 

  • Edit lists and blocklists (optin or opt-out contacts)

✅

 

✅

 

  • Access Sales Data (Products, Stores, Orders, Abandoned carts) 

✅

 

✅

 

  • Create sales data (Products and stores)

✅

 

✅

 

  • Changing the structure of the database (creating/deleting fields for any tables)

✅

 

 

 

  • Import contacts manually in the Database with a CSV file 

✅

 

✅

 

Target

 

 

 

 

  • Creating a filter/group/temporary file

✅

 

✅

 

Designer

 

 

 

 

  • Creating a design (email/sms)

✅

 

✅

✅*

Scenario/Campaigns

 

 

 

 

  • View campaign stats (and specific campaign for stats roles).

✅

✅**

✅

 

  • Managing campaigns

✅

 

✅

 

  • Exporting campaign recipients

✅

 

 

 

Loyalty

 

 

 

 

  • Creating a program, rules and rewards, viewing members

✅

 

✅

 

Reports

 

 

 

 

  • Generating a report

✅

 

✅

 

Admin

 

 

 

 

  • Changing the global settings of the universe (deliverability, currency, timezone…)

✅

 

 

 

  • User edition/creation

✅

 

 

 

Export

 

 

 

 

  • Database

✅

 

 

 

  • Individual Contact data (fields, Loyalty subscriptions, points and rewards history)

✅

 

✅

 

  • Lists and Blocklists

✅

 

 

 

  • Target filters and groups

✅

 

 

 

Creative users can create/edit HTML emails, but can’t delete them. Each creative user can only access the messages they created. 
* Stats users can only access the statistics of campaigns to which their access was granted by an admin or a user during the campaign creation. 

Password & security

You will be asked to create the first password for your new users and when they have to log in for the first time, they will need to change it.


💡If you want a user to use the two-factor authentication for his/her account, this is possible after creating the contact by enabling the 2FA option from each user.

Disabling an account

For GDPR reasons, we may have to disable some accounts for inactivity periods. Accounts which are disabled will no longer be able to access the platform. Disabling accounts maybe be useful if you want to remove access to the platform to a user for some time without deleting his/her data.