Towards Omnichannel with webhooks
March 5, 2025
NEW
We are proud to announce the launch of our brand-new webhooks feature. This new feature allows you to set up omnichannel campaigns with richer and real-time customer interactions across multiple platforms. You will be able to trigger actions from your automated campaigns to call other external systems.
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Main features of webhooks:
Real-time communication : Instant data transfer between Splio and your other applications and software to be connected to your ecosystem.
Automation : Add new channels into your automated campaigns to trigger communications based on your customer lifecycle.
Flexibility : Webhooks can be configured to work with various applications and platforms, regardless of the programming language or system used. It is not a connector , but it can facilitate some data exchanges from Splio, allowing you to take advantage of the segmentation capabilities built into Marketing Automation.
Improved customer experience : By ensuring accurate and timely data transfer, webhooks will help you harness the power of data in Splio to other applications, for a smoother, omnichannel customer experience.
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Examples of use cases:
💬 WhatsApp : Use webhooks to send notifications on WhatsApp in your post-purchase for example. A turnkey integration with our partners Wax and Simio is integrated into the platform.
👥 Clienteling : Webhooks can send an action to trigger a call to your VIP clients whose birthday is in your clienteling tool to trigger personalized calls.
📱Push App : Webhooks can send information to your app to notify certain users based on their purchasing and/or engagement behavior, such as customers who are going to churn for example.