Creating a design with this tool, are the good HTML practices applied? Is deliverability optimal?
Yes, good HTML practices are followed, but to be 100% optimal nothing can replace HTML coded by a specialist.

Does Message Builder offer more technical and design options than the current SPLIO solution? Or is it just more intuitive and immediate?
Above all, it is more intuitive, but it also offers new features (mobile display, filters on images, dynamic images).

As for the link to the Youtube video, when I click on the thumbnail am I redirected to Youtube or can I read the video in the newsletter?
You are redirected to Youtube, therefore you cannot read the video in the email.

Are the mirror link and the unsubscription link added automatically?
No, you have to add them with the "special links" button in text blocks. We remind you that the mirror link is recommended, while the unsubscription is mandatory (to meet GDPR and deliverability criteria).

Can I add some hidden text so it appears in the preview of the email, but not in the newsletter itself (for instance, the two lines that can be read under the email subject in the native iPhone email application)?
This text is called a pre-header. The only way to add a pre-header is by inserting an HTML block and some text in the block (0 or 1-pixel size). You can use the following example code, however, please note that you must test the rendering and adjust it to your needs (for example, you might need to copy this field "&nbsp" numerous times to obtain the space you want):

<div style="display: none; max-height: 0px; overflow: hidden;"> make the most of this offer today </div>  <div style="display: none; max-height: 0px; overflow: hidden;">  &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; &zwnj; </div>

If my browser shuts down before I save my email, do I lose all my edits?
Yes, this is why we advise using a safe connection and saving your design from time to time. Note that you can undo and redo actions if necessary with the "timeline" button at the bottom left corner of the screen.

Are you updating the platform as email providers are being updated?
Yes, our editor is updated regularly according to the changes in the ecosystem, apart from some minor evolutions.

Can I include a bar code in my email?
You can integrate a barcode generator directly inside the Message Builder. Our barcode is ean13 type and dynamic, meaning a different 13-character barcode will be displayed per customer. If you need more information on this feature, please feel free to contact us: we are here to help you.

Is it possible to use the "link category" in Message Builder?
Yes! You can view our dedicated article here.

Can I do email annotations (see example in image) in my email design?
No, this feature is not native in Message Builder and will require some HTML skills. But if you are comfortable with HTML and are able to edit your design this way, you can follow this Google documentation on how to implement this directly in your email HTML. Note that you have the option to insert HTML blocks within Message Builder. This only works for gmail.

Can I use the function "copy to clipboard", for example for a promo-code in my design?
No, you cannot do this in Message Builder, this will need to be coded within the HTML, note that you have the option to insert HTML blocks within Message Builder.

Can a broken link be edited after the campaign's launch?
Broken links cannot be edited after the campaign has been launched on the Splio platform.
In any case, it is not very effective, as there is no way to repair a broken link once a contact has received it because the message has been loaded in the MailBox Providers* server already.
The recommended option would be to send the correct design in a new action to rectify the wrong message.
* MailBox Provider - Hotmail, Gmail, Orange...

FAQs about Message Builder

FAQs about Message Builder