Customize your scenarios with the webhook condition - October 2025

October 9, 2025

NEW

The webhook condition is now available in Automations, and will soon be available in Target. It allows you to adjust a scenario based on the result of a webhook call (success or error).

How it benefits your CRM strategy:

• Greater journey resilience: if a webhook call fails (e.g., a WhatsApp message isn’t delivered), you can automatically trigger a follow-up or switch to an alternative channel like email or RCS.

• More consistent communication: tailor the message or flow based on the response received, ensuring a smooth customer experience.

• Smarter automation: your scenarios react to technical events without manual intervention, improving efficiency and reliability.
  
  

This enhancement helps you gain agility, secure your campaigns, and optimize the customer experience—even in case of technical errors.